Why Cxoice?

Create and edit surveys directly online in Cxoice. No software to download, no sign up required and no need to start in Word or 'on paper' - design and test on-screen live.

Smarter, more visual questions allow participants to make choices about what they answer and how they answer. Hot-cold questions that allow unforced ratings, stickers, collages and menu-driven questions that allow respondents to show what they like in more natural and intuitive ways.

Run surveys in real-life situations. Cxoice can embed surveys into real webpges via our web-overlay toolset, or can be used for e-commerce mock-ups or to reflect real customer journeys and purchase environments. 

AI is an option throughout Cxoice. Add chat-based AI anywhere. Use video-capture to be able to observe research participants as they answer your questions. Combine video with AI speech-to-speech and real time transcription to turn any survey into a conversation. For design inspiration use AI to generate questionnaires. And use AI used for to create synthetic data for survey testing or pre-evaluation.

Deliver instant, live-data presentations of your survey with automated live-data charts, that can be drilled down into and exported to Excel or Powerpoint for rapid turnaround of results.

Going beyond online, Cxoice includes a web-based cloud solution for CATI agencies, with a full range of tools for telephone interviewing including appointment setting and contact management and web- or video-assisted phone interviewing.

Cxoice systems include project-based organisation for uploading and sharing documents in addition to the survey itself with permission-based access. Teams can work collaboratively on questionnaire design 'on-screen', while keeping the process on track with calendars and support documents.

Working offline? Create no-code forms for collecting rich form-based data with logic and calculations that can be used standalone without a server, or on third party websites for roles such as job applications or sales quotations.

Cxoice can be incorporated into a complete customer experience platform, including customer communities, and customer knowledge management. Cxoice is based on a membership management platforms and can be integrated with existing CRM, or used directly as a CRM platform.

Cxoice uses a 'datastream' approach to data capture which means that data can be easily pooled across surveys, making it easier to aggregate data for a bigger picture. The datastream means all responses are captured and allows companies running large numbers of surveys to combine or blend survey data from one survey to the next, to actively monitor and correct data without losing the source data, and to combine survey data with other data sources for deeper analysis.