Why Cxoice?

Create and edit surveys directly online in Cxoice. No software to download, no sign up required and no need to start in Word 'on paper'.

Smarter questions allow participents to make choices about what they answer and how they answer. Hot-cold questions that allow unforced ratings, stickers, collages and menu-driven questions that allow respondents to show what they like in more natural and intuitive ways.

Run surveys in real-life situations. Cxoice can apply surveys into real webpges via web-overlays, or be used for e-commerce mock-ups or to reflect real customer journeys. Reality is 100% of the job.

Include video-capture to see your research participants as they answer your questions, and see the content material you want to test. Video allows you to have someone talk through their choices, and to see reactions to what is on-screen.

Deliver instant, live-data presentations of your survey with automated charts, that can be drilled down into and exported to Excel or Powerpoint for static archives.

Going beyond online, Cxoice includes a web-based cloud solution for CATI agencies, with a full range of tools for telephone interviewing including web-assists or video-assisted phone interviewing.

Cxoice systems include project-based organisation for uploading and sharing documents in addition to the survey itself with permission-based access. Teams can work collaboratively on questionnaire design 'on-screen', while keeping the process on track with calendars and support documents.

Working offline? Questionnaires apps are easily created which don't need a live connection to a Cxoice back-end server, for use as offline forms, or on third party websites.

Cxoice can be incorporated into a complete customer experience platform, including customer communities, and customer knowledge management. Cxoice is based on a membership management platforms and can be integrated with existing CRM, or used directly as a CRM platform.

Cxoice uses a 'datastream' approach to data capture which means that data can be easily pooled across surveys, making it easier to aggregate data for a bigger picture. The datastream means all responses are captured and allows companies running large numbers of surveys to combine or blend survey data from one survey to the next, to actively monitor and correct data without losing the source data, and to combine survey data with other data sources for deeper analysis.